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管家部第三季度工作總結(jié)

網(wǎng)站:公文素材庫(kù) | 時(shí)間:2019-05-29 03:39:45 | 移動(dòng)端:管家部第三季度工作總結(jié)

管家部第三季度工作總結(jié)

管家部第三季度工作總結(jié)

第三季度主要工作一、接待任務(wù)

第三季度中,班組完成各種大型的接待,分別有七月份高規(guī)格省政府的接待,八月份省軍區(qū)的接待,九月分省外事與集團(tuán)服務(wù)質(zhì)量檢查,以及各種的大型宴會(huì)。在各種的大型接待中,班組合理的安排人員,以及在廣大員工停休的情況下出色的完成了各種的大型接待任務(wù)。二、培訓(xùn)工作

在第三季度培訓(xùn)中,在安全方面重點(diǎn)對(duì)員工的上下班途中的安全進(jìn)行培訓(xùn),比如交通安全、行車安全等,在其它的安全知識(shí)掌握中還對(duì)廣大員工的毒品知識(shí),消防知識(shí),火場(chǎng)救援工作的知識(shí)重點(diǎn)進(jìn)行的培訓(xùn),保障酒店與員工的安全,在員工業(yè)務(wù)知識(shí)方面。在七月份開始對(duì)員工的基礎(chǔ)知識(shí)進(jìn)行理論培訓(xùn),再一次的進(jìn)行鞏固,八月份班對(duì)員工進(jìn)行實(shí)際操作的現(xiàn)場(chǎng)培訓(xùn)。同時(shí)利用現(xiàn)場(chǎng)拍照制作成PPT的形式對(duì)員工進(jìn)行再一次的工作糾正。三、設(shè)備與保養(yǎng)

從七月份開始班組對(duì)工作安排作了較大的調(diào)整,增設(shè)晚班,這樣一來(lái)保障了外圍與大堂的保養(yǎng)力度。從七月份開始,一樓大堂地面循環(huán)保養(yǎng)三次下平均第月一次的全面保養(yǎng),五樓地毯每月清洗一次,九月底前全面清浩餐飲包廂椅子二次。包廂地毯與地面二次,各個(gè)雪樓層通道地毯全面清洗一次(6F29F),完成娛樂(lè)地毯保二次。在保養(yǎng)各個(gè)區(qū)域設(shè)備的同時(shí),針對(duì)餐飲宴會(huì)現(xiàn)場(chǎng)的保潔,班組對(duì)每次的宴會(huì)后對(duì)湖南廳地毯進(jìn)行吸塵與局部刷洗,保障該區(qū)域的干凈度。四,經(jīng)營(yíng)節(jié)能舉措

1要求班組員工樹立主人翁意識(shí)。不浪費(fèi)酒店能源。做到人走關(guān)燈關(guān)空調(diào)。

2對(duì)班組易耗品進(jìn)行回收再利用。對(duì)班組卷紙。鋼絲棉進(jìn)行回收,重新分卷使用。

3嚴(yán)格控制藥水用量。要求員工按標(biāo)準(zhǔn)添加,杜絕浪費(fèi)。

4、我班組有管理人員成立了質(zhì)檢小組,每周一對(duì)各個(gè)區(qū)域進(jìn)行檢查,并在班組會(huì)議上進(jìn)行圖文并茂的形式進(jìn)行通報(bào)改正。

5、基層管理人員加強(qiáng)走動(dòng)式檢查管理,使其及時(shí)發(fā)現(xiàn)問(wèn)題并能及時(shí)的待解決。

五、第四季度工作計(jì)劃

1、制定年度設(shè)備的保養(yǎng)計(jì)劃,接近年底,元月份前對(duì)整個(gè)酒店的地面全面保養(yǎng)二次,地毯二次。

2、制定年度考核方案,認(rèn)真對(duì)每員工進(jìn)行年終大考核。

3、從十月分開始班組員工的工資實(shí)行考核套檔制度,根據(jù)員工的績(jī)效考核結(jié)果與個(gè)人表現(xiàn)進(jìn)行調(diào)檔,充分調(diào)動(dòng)員工的積極性。4、做好年底銷售任務(wù),圣誕節(jié)與春節(jié)的銷售工作。5、加強(qiáng)員工的技能的訓(xùn)練,保障員工年終考核的通過(guò)。6、加強(qiáng)員工的素質(zhì)教育。培養(yǎng)員工的酒店意識(shí)。

擴(kuò)展閱讀:賓館前廳部總臺(tái)小組年度工作總結(jié)

賓館前廳部總臺(tái)小組年度工作總結(jié)

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