值班經(jīng)理工作報(bào)告[1]

黃河明珠大酒店值班經(jīng)理工作報(bào)告

日期：值班時(shí)間：姓名：總?cè)胱��?shù)貴賓住房維修房及原因查房情況其他情況營(yíng)業(yè)情況檢查★18:0021:006:407:40為重點(diǎn)關(guān)注區(qū)域，須在現(xiàn)場(chǎng)出租率團(tuán)隊(duì)住房店請(qǐng)房號(hào)會(huì)議住房自用房號(hào)房務(wù)部★團(tuán)隊(duì)、會(huì)議抵、離時(shí)須在現(xiàn)場(chǎng)房務(wù)中心中餐晚餐雅座合計(jì)桌付費(fèi)桌數(shù)檢查項(xiàng)目時(shí)間檢查項(xiàng)目時(shí)間本人到達(dá)VIP是否有提前用餐員工出勤菜肴準(zhǔn)備情況問(wèn)題記錄店請(qǐng)桌數(shù)二樓散臺(tái)桌數(shù)宴會(huì)廳桌/人數(shù)2樓雅座多一桌/人數(shù)中廚房多三桌/人數(shù)宴會(huì)廳儀表儀容西餐晚餐合計(jì)：人住宿人數(shù)3樓雅座服務(wù)質(zhì)量團(tuán)會(huì)人數(shù)多一衛(wèi)生促銷店請(qǐng)活動(dòng)人數(shù)多三菜肴質(zhì)量其他人數(shù)4樓雅座VIP用餐餐飲部營(yíng)業(yè)臺(tái)海鮮池員工餐調(diào)音室休息室餐具庫(kù)項(xiàng)目、時(shí)間及情況記錄早餐情況餐廳時(shí)間用餐檢查檢查項(xiàng)目14樓辦公區(qū)后院垃圾站員工車棚地下車場(chǎng)員工更衣室西北員工通道員工衛(wèi)生間通員工餐樓道二至四客衛(wèi)工程部（地下）公共項(xiàng)目區(qū)域及設(shè)施、衛(wèi)生、安全及其他情況時(shí)間時(shí)間檢查項(xiàng)目樓體亮化前車場(chǎng)前廳大堂前廳客衛(wèi)消防電梯間各個(gè)樓層走廊東北側(cè)樓梯東南側(cè)樓梯西南側(cè)樓梯時(shí)間檢查情況記錄保安值班及安全工作廚房班后收尾檢查檢查檢查二樓洗碗間項(xiàng)目時(shí)間廚房“√”初加工間原料庫(kù)西餐廚房面點(diǎn)廚房所有雅座餐飲值班簽字保安簽字情況記錄工程值班、設(shè)備及系統(tǒng)運(yùn)行及故障各部門(mén)出勤、違紀(jì)違規(guī)情況客人意見(jiàn)征詢、投訴、表?yè)P(yáng)情況各種巡檢制度執(zhí)行情況員工突出表現(xiàn)明日會(huì)場(chǎng)、接待準(zhǔn)備情況本班遺留問(wèn)題及意見(jiàn)、建議總經(jīng)理閱批：存檔：所有問(wèn)題必須向問(wèn)題所在部門(mén)的部門(mén)經(jīng)理或二級(jí)經(jīng)理或值班、現(xiàn)場(chǎng)負(fù)責(zé)人溝通、通報(bào)并反饋處理意見(jiàn)、措施上一班遺留問(wèn)題處理

擴(kuò)展閱讀：值班經(jīng)理報(bào)告

ManageronDutyReport

值班經(jīng)理報(bào)告

Date/日期ManageronDuty/值班經(jīng)理Basement2/地下二層行政區(qū)域/停車區(qū)域AreasNeedtobeChecked檢查區(qū)域StaffEntrance/員工入口ConstructionSite施工現(xiàn)場(chǎng)ConstructionProgress施工進(jìn)度HousekeepingOffice客房部辦公室PlantRooms/設(shè)備間Storehouse倉(cāng)庫(kù)PublicAreas/公共區(qū)域Corridors/Walls/走廊/墻壁Stairs/樓梯Directions/指示牌FireExit/安全通道FireExtinguisher/滅火器Lightings/燈光Extractor/通風(fēng)Lane/車道Others/其它Locked/Lightsoff/ACoff門(mén)上鎖/熄燈/空調(diào)關(guān)閉Inorder/狀態(tài)良好Locked/Lightsoff/ACoff門(mén)上鎖/熄燈/空調(diào)關(guān)閉Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Conditions標(biāo)準(zhǔn)Doorshut/門(mén)關(guān)閉Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施√/xOffexceptemergencylightings處于關(guān)閉狀態(tài)，應(yīng)急燈除外Inorder/狀態(tài)良好Inorder/狀態(tài)良好GroundFloorParkingArea/一樓停車區(qū)域AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場(chǎng)ConstructionProgress施工進(jìn)度StaffCanteen員工餐廳Lightings/燈光Lane/車道Others/其它FrontEntrance/酒店前門(mén)AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場(chǎng)ConstructionProgressConditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施Locked/Lightsoff/ACoff門(mén)上鎖/熄燈/空調(diào)關(guān)閉Inorder/狀態(tài)良好Inorder/狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施√/x√/x施工進(jìn)度FlagPole/旗桿Lightings/燈光OutwardappearanceoftheBuilding/酒店樓體外觀Ad&LightBox/廣告牌，燈箱SecurityGuard/保安Stairs/樓梯MainEntranceDoor/大門(mén)PlaceMat/防滑地墊GeneralLooking/總體感官Others/其它BackEntrance/酒店后門(mén)AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場(chǎng)ConstructionProgress施工進(jìn)度Lane/車道LaneforDisabled殘疾人通道LobbyArea/大堂區(qū)域AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場(chǎng)ConstructionProgress施工進(jìn)度Lightings/燈光BackgroundMusic/背景音樂(lè)Smell/氣味Floor,Wall,Furniture地面，墻壁，家具StaffonDuty/值班人員狀態(tài)AC&Extractor空調(diào)和通風(fēng)LiftLandingArea/電梯廳Elevator/電梯轎廂Office/辦公室FrontDesk/前臺(tái)GreenPlants/綠色植物L(fēng)obbyLounge大堂酒吧Others/其它Level2th/2樓西餐廳AreasNeedtobeChecked檢查區(qū)域ConstructionSite施工現(xiàn)場(chǎng)Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施NightSystem/夜班狀態(tài)Off/關(guān)閉Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整潔，狀態(tài)良好InlinewithServiceStandards/符合服務(wù)標(biāo)準(zhǔn)Inorder/狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Fresh/鮮活Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Conditions標(biāo)準(zhǔn)Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防規(guī)范和酒店要求Yes/NoActionTaken采取措施Inorder/狀態(tài)良好Patrolling/巡視Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好Inorder/狀態(tài)良好√/x√/x√/xConstructionProgress施工進(jìn)度Lightings/燈光BackgroundMusic/背景音樂(lè)Smell/氣味Floor,Wall,Furniture地面，墻壁，家具StaffonDuty/值班人員狀態(tài)AC&Extractor空調(diào)和通風(fēng)Office/辦公室GreenPlants/綠色植物Others/其它Floors26th-32th/26至32樓層AreasNeedtobeChecked檢查區(qū)域Lightings/燈光BackgroundMusic/背景音樂(lè)Smell/氣味Corridors/Walls/走廊/墻壁PantryRoom/工作間PlantRoom/設(shè)備間Others/其它Floors33th/33健身房Lightings/燈光Smell/氣味Floor,Wall,Furniture地面，墻壁，家具GreenPlants/綠色植物AC&Extractor空調(diào)和通風(fēng)Gates/柵欄門(mén)NightSystem/夜班狀態(tài)Off/關(guān)閉Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整潔，狀態(tài)良好InlinewithServiceStandards/符合服務(wù)標(biāo)準(zhǔn)Inorder/狀態(tài)良好Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Fresh/鮮活Conditions標(biāo)準(zhǔn)Inorder/狀態(tài)良好Off/關(guān)閉Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition/整潔，狀態(tài)良好Locked/門(mén)上鎖Locked/門(mén)上鎖Yes/NoActionTaken采取措施√/xInorder/狀態(tài)良好Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整潔，狀態(tài)良好Fresh/鮮活I(lǐng)norder/狀態(tài)良好Locked/門(mén)上鎖Safety&SecurityControlRoom/消防監(jiān)控中心StaffonDuty/值班人員LogBook/值班記錄GeneralEnvironment總體環(huán)境Others/其它InlinewithServiceStandards/符合服務(wù)標(biāo)準(zhǔn)Wellrecorded&Kept/詳細(xì)記錄并保存Clean&tidy,ingoodcondition/整潔，狀態(tài)良好StaffNamesonDuty/各部門(mén)當(dāng)班人員姓名HousekeepingCaptain/客房部領(lǐng)班：Receptionist/前臺(tái)接待：SecurityGuardinMonitorCentre/監(jiān)控中心保安員：Engineer/工程部維修工：Talkwith2StaffandgettheirFeedbacks&OpinionsonHotelManagement/征求2名酒店員工對(duì)于酒店管理的意見(jiàn)1.GoodPoints/優(yōu)點(diǎn)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________2.AreasNeedtobeImproved(Complaints)/建議改進(jìn)的方面(投訴)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________TalkwithGuestandgettheirFeedbacks&OpinionsonHotelManagement/征求賓客對(duì)于酒店管理的意見(jiàn)1.GoodPoints/優(yōu)點(diǎn)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________2.AreasNeedtobeImproved(Complaints)//建議改進(jìn)的方面(投訴)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Occupancy/出租率TotalRoomsHandoverUp-to-date/酒店房間總計(jì)Completedby/值班經(jīng)理簽名:Time/時(shí)間：

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