某店餐飲部工作總結(jié)

某店餐飲部工作總結(jié)

Thisyear,theinfluenceasaresultofnationaleconomymacroclimateandcontinuityofactivityofanti-corruptioninitiatecheaparethorough,dietaryindustryenvironmentisquiteaustere,howtodowellmanage,dietaryministryfallsintherightleaderofthehotel,fulfilahoteltomanageintheroundcontractplan,witheconomyconstructionisacenter,aggrandizementmanagement,agreeupanddown,makedietaryministryisincateringtradeisstagnant,andcontractbelowthecasewithserioustask,advancesteadily,gainedbettereconomicbenefitsandsocialbenefit,sumupmainjobfollowing:now?∫arc⒏providesdinnerforcoverofmeetwithdeputysunshinevaseannualofof?ofShanapavilionorhouseonaterracerealizes＿of＿of＿of＿ofbusinessincome＿yuan,the＿of＿of＿＿＿thanlastyearyuan,＿of＿of＿ofgrowth＿＿yuan,％of＿ofincreaserate＿,＿of＿of＿of＿ofoperatingcosts＿yuan,thanlastyearthe＿of＿of＿＿＿ofthecorrespondingperiodyuan,increase＿of＿of＿＿＿yuan,％of＿ofincrementrate＿,integratedgrossprofitleads＿＿％,thanthe＿＿％lastyear,rise(ordrop)＿＿％,operatingexpensesis＿of＿of＿＿＿yuan,thanlastyearthe＿of＿of＿＿＿ofthecorrespondingperiodyuan,increase(ordrop)＿of＿of＿＿＿yuan,increase(ordrop)％ofthe＿thatlead＿,annualfinishs＿of＿of＿oftask＿＿actuallyyuan,overfulfil＿of＿of＿＿＿yuan,(normhandsinyearoftasktobe3.8millionyuan).2,themainjob:thatfinishsthisyear?.?ofpaddleofofevilofofofZeoffrequencyofpaddyofGuanofㄒbluff┞perfectsdriveallocationsystem,arousetheenthusiasmofemployee.Thisyear,dietaryministrynormhandsinthetaskofthehoteltobe3.8millionyuan,compare3.2millionyuanoflastyear,rise600thousandyuan,ascendantrateis19％.Finishthejobforbetterland,dietarydepartmentleadermadeinternalmanagementplanandbenefitsalarydistributeprogram,whatwaitforarespectaccordingtointensityofbranch,post,technology,skill,laborisdifferent,decomposeeconomicnormstoeachbranchdoors,checkandratifytheturnoverofeachbranchdoor,manufacturerateoftheforehead,costspecifiedamount,grossprofit,businessaccountingofmonthbymonth,abovequotadeductapercentagefromasumofmoney,energy-savingincreaseaward,reflectedtheprincipleofthetaskandbenefitsalarylinkupwithadequately,maketheyproducerespectiveadvantage,cantryeverymeans,dowellmanage,broughttheactiveinitiativeofemployeeintoplay.Thisyear＿of＿of＿of＿ofincomeofmonthofaveragepercapitayuan,thanlastyearthe＿of＿＿＿ofthecorrespondingperiodyuan,increased＿＿＿yuan,increaserateis＿＿％.(2)catchverynormativemanaging.Aggrandizementcoordinatesarelation,risetorecieveabilityintegratedly.1.Perfectadministration,themassthatbydietaryministrymanagerofdoorofleader,branchformsrunsagroup,annualproducedeffectadequately,thegroupdividestheworkalready,cooperation,bygoupandfall,layeruponlayerimplementadministrativesystem,oneclassisresponsibletooneclass,executepunishtomanagingbenefittohaveaward,improvedintegralqualityoftheleader,makesupervisetheworkrelativelysuccess.2.Perfecttheconferencesystemofdietaryministry.Theconferenceincludestosumupmeeting,quartertosumupbattalionofmeeting,everymenstruationtoanalysemeeting,weeklyregularmeeting,dailyself-criticismendoftheyearthemeetingaftertheclassbeforemeeting,class,financialsupervisorycustomsofficerismeeting,wholesomesafeexaminationmeeting,asaresultofthesystemperfect,conferencequalityrose,rankinginstructiongetsbefulfillingedintimeexecutive.3.BuildmanufactureappraiseQingDynastysuppliessupervisorysystem.Fallforutmostbottomappraiseclearbreed,itisgoodtocoordinateeachbranchdoortoFM201*|PES201*|FIFA

domanufacturesupplythejob,everydayexaminationofearly,midday,latecitymanufacturessupplycaseofappraiseQingDynasty,settothebreedwhencityappraiseQingDynastyonlypoorrecord,checkchecktoconcernedbranchdooratthesametime,askadministratorsigns,inordertodistinguishresponsibility.Afterthesystemisbuilt,yuanLeieverycityappraiseisclear5,thephenomenonof6dishtypealreadymadethehistory,manufacturenowsupplyacircumstancetoalreadywasinnormalization.4.Reinforceharmoniousconcern.Hoteldivisionoflaborisfine,linkismuch,ofajobfinish,hangonisdepartmentaltheharmoniouscollaborationbetweenthedoor,emphasizerepeatedlyonweeklyregularmeeting,occurrenceproblem,mutualblameisnotgottenbetweenthebranch,pushevade,wanttodaretoadmitone’smistake,discoverthevirtueoftheothersidemore,dowellharmonious,reducedpastpresencegreatlythisyearafewbeoutoflineincongruousphenomenon.5.Risetorecieveabilityintegratedly.Thisyear,catchgoodservicestandardintheround,givecharactertomeasure,makerecieveabilitytorisegreatly.Havingdoingingbanquetofofallkindsmassorganizations,bender,weddingbreakfast,buffet,meetingwhileeatisrecieved,oftheeachtypepartythatstillhasbecomeseniorleaderandeachbigcompany,publichouserecieve,ifrecievedpresidentofnationofmanyforeigncountries,dynast,premieranddiplomaticcorps,leaderofclassofcentralministriesandcommissions,governor,commander,armycommander,mayorleads;3month18daysetclatecityrecievesbanquetofunitdinnercustomer,marriagetowaitordermealinall165banquet,themonthofrecordhigh;9thatstartspracticetoordermeattotalplacetocountwithLeiday29daysofevening,recievemarriagebanquetinall75banquet,achievetherecordhighthattotalbanquetofbanquetofhistoricalpuremarriagecounts.Asaresultoftheenvironmentbeautiful,pricereasonable,flavourgoluptious,serviceishigh-class,makeguestgladandLei,satisfactoryandreturn.(3)developmanage,developmentisaddedreceivechannel,enlargebusinessincome.Beinthisyearcateringtradeisstagnant,belowthecasethatthebusinessmakeshard,dietarydepartmentleaderoftenhasmarketresearch,domanagementanalysis,ceaselessexploration,boldcountervailtries,brilliantanddecision-making,takeoneselfmanagementapproach.Thefirst,doesannualoffermanagementitem6:?ofErofblindHaoofsunlightofof⑶ofcurtainofQiofcoffinofseparateofcliffof⒂ofceaseofQiofarticleofbeaddictedtoofOof⒑ofofErofofcalamityoflowing⒆o(hù)fcalamitycoercejust?of5tojokebeginsofschoolofsteeloffileofǔofCouofof⒁heavyaffiliationactivity,houseofcenterofdietaryministryandguestroomministry,sauna,teaartcooperateseachother,ifguestblocksconsumptiontobeabletobeenjoyedbyaccommodation,promotemanagement;jointly85loseprivilege,saunacentersendseatprofessionalwork,toteaarthouseofferssweetteabeautytonod.The3rd,annualdevelopssalespromotionactivity8times,perchofCaliforniaofguestoffulfilyieldingbenefiteveryayuan,honouredguestroomavoidslowermostconsumption,beneficialofindulgencedishtypefeedsthehome,every15yuan.Activityofactivityofexcellentservicemonth,civilizedandcourteousmonth,promoteactivityhavingrewardtowait.The4th,businessministryandmanufactureministry,consumeneedaccordingtothemarket,rolloutnewcourse,doteverymonthsregularly18.Annualrollsoutthenewcoursesuchassoupofthousandagedchelonianinallmany200,enlargebusinessincomemanyyuan100,thehotelcarriesaseriesofmanagementactivities,rosefamousdegree,gainedgoodeconomicbenefitsandsocialbenefit.(4)completeapublicrelations,striveformoreturningroundguest.DietarydepartmentleaderregardsLeiofamainjobastocatchpublicrelations,onsizeconference,oftenengraftpublicrelationsconsciousnessandknowledge.BusinessdepartmentstaffenrichsfloorandclienttocommunicatewhenflourishingFM201*|PES201*|FIFA

field,orderdishes,seektheirpreciousopinionwithdifferentform.Meetholiday,totherelationdoorphonegreeting,belike,givemid-autumnmooncake,calendargivingfree,sendNewYearcardtowait.Passeverybody’seffort,levelofpublicrelationsofdietaryministrywholerosethisyear,latertheguestincreasessomewhatthaninformeryears.(5)enhanceemployeebenefitconsciousness,strengthencostcontrol,managingexpensesexpenses.Dietaryministryleadstheimportancethatoftenemphasizescostcontrol,managingcost,enhancedthebenefitconsciousnessofemployee,askemployeeFuZhiacts.Perfectconcernedsystematthesametime,makeclearresponsibility,gostrengtheningcontrolaccordingto*system.Annualwasperfected“expensesexpensessets“,“rawmaterialcloses,pay,putasystem“,“jamflawsystem“,“rawmaterialisreasonableusesystem“,“officethingsisgottenwiththesystem“,“articleexplainbuyasystem“,“financeaffairs.Thisyearfacultyalreadythemanagingconventionwithgoodnurturance,adduptosleavetoshutwaterpull,oilypull,gaspull,reportpull,discoverywastesaphenomenon,checkintime.Additional,managerofdietarydepartmentleader,MinistryofSupplyhasmarketresearchregularly,mastertrendsofmarketpricecase,adjustthestockpriceofrawmaterialintime.ThesoupofthousandagedchelonianthatOctoberportionrollsout,yuanLeiisreplenishonr’sstockofsemi-manufacturedgoodsofacompletesetof,toreducecost,leihiminsteadenterschelonianafter,oneselfarecooked,leiofnearly2months,economiccostmorethan30000yuan.(6)doworkofgoodpoliticsthought,ofstimulativeeconomicbenefitsrise.Dietaryministryproducespartyorganizationandtheeffectthatlabourunionorganizesadequately,careemployee,arouseaffection,enhancecohesiveaffinity.1.ConstituentstaffplaysYangCheng97yearscontestoftechnologyofoutstandingchef,outstandingclerk,enterapublichouseballgameofmatchoftrack-and-fieldmeeting,calligraphy,skillmatch,chessmatch,ping-pong.Attendahoteltohelpdeficientaiduptostrandcontributoryactivity,3wordsofstudy“classics“activity,learnEnglish50activities.Ineachmatchactivity,obtainbetterresult,beinamongthemthetrack-and-fieldmeetingofthehotel,picktake36gold,silvermedal.2.Annualcadredoorholdsknowledgeofskillofcivilizedandcourteousmonthtograbanswerthematch,ball,cardhelpstheentertainmentactivitysuchasOK9times,springouting1,gooutvisitingstudy13,eachtypeinformaldiscussion5,thewomanismet2times,avisittotheparentsorschoolchildrenoryoungworkers6,visitpatient20times.Carryallsortsofactivities,makeemployeeformedtohavedeeploveforahotel,whatsolidarityexertsoneselfispowerfulandcollective,employeethoughtmoralcharacterisgood,achievementofannualnotpocketthemoneyonepicksuphas8times,employeeprocessionissteady,amountofgoingfromplacetoplaceissmall,thisyearmonthallpersonnelflowcapacitymakesanappointmentwith5people.(7)perfectlaborismixedwithindustrysystemgroomsystem,improveemployeequality.1.Strictlaborusesindustrysystem,newemployeeofdietarydepartmentinviteapplicationsforajob,accordwithacondition,enrollonlyoutstandingpeople,donotaccordwithacondition,uniformrejection,donottellfeelings,assurehiredquality.Inthemeantime,betweenstaffofrankingleaderdevelopment,digatalent,enrichateamceaselessly,makeanon-the-spotinvestigationthroughrelapsing,annualpromotesaminister6people,foreman8people.Tooffendingtheemployeethatthehotelprovides,giveprioritytoinordertoteach,torefusetomendone’swaysdespiteofrepeatedadmonitionperson,undertakecondemnatorydismissanemployee,annualcoexistpenalizesemployee11people.Becausefatigueemploysthestrictsexoflabour,employeequalityishigher,handleaffairsefficiencyrisesgreatly.2.Perfectgroomsystem.Getexpectantresulttomakegroom,dietarydepartmentleadergroomsclearlyabovealltheguidingideologythatshouldhave“oftimelinessofpractical“ofFM201*|PES201*|FIFA

“of“purposesex,“,“.Next,heldwatertogroomgroup,wastomakerepeatedlygroomplan,taketheoryandrealphasecouple,withoftenleadingnewway,undertakegroominggroupbygroupininstallment.Forexample,mensalmanagementgrooms,safesanitationgrooms;biweeklysalespromotiongrooms,skillofserviceknowledge,servicegroomsetc.Again4,undertakeassessingregularly,annualbegins“topromotemanual“,“toservestandardofWuofcustomerserviceofconsultofknowledge,skill“,““ofknowledgeofgovernmentofhotelof“,“,“manufacturesEnglishof“ofprofessionalknowledgeofsalespromotionofquality“,“,“50“,“iscourteousdiction.(8)takefoodsanitationseriously,catchverysafefireprevention.1.Takefoodsanitationseriously,perfectsystemofpostresponsibilityofeachfoodsanitation,establishwholesomeinspectionteam,separatepersonofsectionalsanitationresponsibilityclearlyeach,madethesystemthatappraisethroughcomparisonofdayexamination,week,monthsumsup,beganredflagofgoingfromplacetoplacetosurpassanactivityunexpectedly,thebranchdoorthatmakesgoodtosanitationgivesaward,thebranchdoorofwholesomedifferenceisbuckledaccordinglypunish.Asaresultoftheeffortoffaculty,annualdidnotdiscoverthetoxicaccidentthatdeterioratebecauseoffoodandcauses,theastralclasspublichousethatpassesbureauofthetourismthatvisittownsmoothlyyearcarefulandcountrycheck.2.Grabjobofverysafefireprevention,establishsafefirepreventiontoheadagroup,fulfilpersonofresponsibilityoffirepreventionofsafetyofeachbranchdoor,carryoutsafetyfirstseriously,preventthepolicythatgivepriorityto,makesystemofsafefireprevention,perfectmeasureofsafefireprevention,eachfloordeploysrespirator,constituentemployeewatchsfirepreventionkinescope,makepreventingfirearmmaterialfacttoholdgroom.Manufacturetheministrycleanslampblackpipelineregularly,thosewhohadmadeeachequipmentmaintainthejob.GroundLiministrycheckstheingoodconditionsexthatgasfurnacehasregularly,adoptsignificantmeasure,thosewhoensureddietaryministryworkseachisnormalbeginthesafetywithbelongings,didnothappenwithLeithisyearanyaccidentofbeonfire.(9)accordingtoastralgradelevel,perfectestablishmentofhardwareformacompleteset,beautificationenvironment,stabilizedpassengersource,rosetomanageatmosphere.Annualincreasesestablishmenttoalwaysinvestmanyyuan300,bebasically:??ofheadofmotherofofザofhallof2LouNa,northdecorate,of5buildingscorridor,closetdecorate,theequipmentofcityofchaffydishoftheopenoffriendshipnightclub,thousandagedchelonianispurchasedetc,becauseservetheperfectformacompletesetofestablishment,attractednotlittlelaterguest.3,theproblemofexistence:1.Givequalityquantitytobestabilizednotquitesometimes,servingisslower.2.Theservicequalityofofficeareaisnotquitehighstill.3.Jobofguardagainsttheftstillisdonepoorlier,thephenomenonofoccurrencehavethingsstolen.4,thetentativeideaofnextyear:1.Improvemanufacturingquality,startatypeof10fasciadish.2.Seizetownofchaffydishofoldchelonianofnightclubofgoodfriendfriendship,chiliadmanage.3.Strengthenstandardmanagement,improveenterprisewholelevelofmanagementandservicequality.4.Openmealtointerlinkabranch.

FM201*|PES201*|FIFA

擴(kuò)展閱讀：某國(guó)際酒店餐飲部201*年度工作總結(jié)

XXX國(guó)際酒店餐飲部201*年度工作總結(jié)

餐飲部年度工作總結(jié)

201*年餐飲部在酒店的正確領(lǐng)導(dǎo)下,全面落實(shí)酒店下達(dá)的各項(xiàng)工作任務(wù),以經(jīng)濟(jì)效益、節(jié)能降耗為中心,強(qiáng)化管理,注重細(xì)節(jié)，上下一致,使餐飲部在201*年穩(wěn)步前進(jìn),取得了較好的經(jīng)濟(jì)效益和社會(huì)效益,現(xiàn)將主要工作總結(jié)如下:一、各項(xiàng)經(jīng)濟(jì)指標(biāo)完成情況:

全年實(shí)現(xiàn)營(yíng)業(yè)收入元,,營(yíng)業(yè)成本元,,綜合毛利率％,比去年的％,營(yíng)業(yè)費(fèi)用為元(。二、今年完成的主要工作:(一)

餐飲部的經(jīng)營(yíng)面積及經(jīng)營(yíng)項(xiàng)目增加。

1.本年度餐飲部新增加營(yíng)業(yè)經(jīng)營(yíng)項(xiàng)目有茶室、大堂吧、豆撈餐廳、西餅屋，增加的各營(yíng)業(yè)項(xiàng)目經(jīng)過近半年左右的試營(yíng)業(yè)、營(yíng)業(yè)后，各項(xiàng)工作已逐漸步入正軌，服務(wù)質(zhì)量也在不斷提高，豆撈開業(yè)不到3個(gè)月，目前生意日漸紅火，客戶好評(píng)不斷。2.中餐廳由年初的13個(gè)包廂擴(kuò)展到目前的21個(gè)包廂，提高了中餐廳的接待能力，豐富了包廂的類別，緩解了高峰期客人訂不到包廂的情況。

(二)

高標(biāo)準(zhǔn)完成國(guó)家衛(wèi)生城市迎檢工作。

市在進(jìn)行國(guó)家衛(wèi)生城市評(píng)審期間，我酒店作為市衛(wèi)生監(jiān)督局重點(diǎn)推薦迎檢單位，經(jīng)過了市級(jí)、省級(jí)、國(guó)家級(jí)衛(wèi)生權(quán)威部門的明察暗訪，得到了各級(jí)領(lǐng)導(dǎo)的好評(píng)。(三)

部門激勵(lì)機(jī)制的完善。

1.服務(wù)員及點(diǎn)菜員根據(jù)餐飲營(yíng)業(yè)特點(diǎn)制定出服務(wù)員及點(diǎn)菜員提成方案，有效的調(diào)動(dòng)員工工作積極性。

2.對(duì)酒店的優(yōu)秀員工、優(yōu)秀部門及微笑大使評(píng)選活動(dòng)，鼓勵(lì)員工積極參與，并對(duì)活動(dòng)過程進(jìn)行監(jiān)督，最終本部門在兩次活動(dòng)當(dāng)中均取得不錯(cuò)的成績(jī)。

3.對(duì)部門班前會(huì)流程進(jìn)行規(guī)范，固定流程，并在流程中加入部門口號(hào)、部門激勵(lì)歌曲、解散口號(hào)及動(dòng)作等內(nèi)容，對(duì)集體凝聚力等不斷滲透。

(四)

定期及不定期培訓(xùn)。

1.各部門員工堅(jiān)持每周至少一次固定時(shí)間培訓(xùn)。2.根據(jù)每天營(yíng)業(yè)情況各部門自行安排培訓(xùn)時(shí)間。(五)

抓好規(guī)范管理，強(qiáng)化協(xié)調(diào)關(guān)系,提高綜合接待能力。

1.建立看菜制度，每天包廂客人用餐結(jié)束后，由廳面通知點(diǎn)菜員及廚師長(zhǎng)對(duì)客人用XXX國(guó)際酒店餐飲部201*年度工作總結(jié)

餐情況進(jìn)行查看，并分析客人用餐情況，各參加人員提出問題及解決方案，并由營(yíng)業(yè)部做每天看菜記錄情況。

2.完善餐飲部的會(huì)議制度。會(huì)議包括每周例會(huì)、班前班后會(huì)、衛(wèi)生安全檢查匯報(bào)會(huì)等,由于制度的完善,會(huì)議質(zhì)量提高了,上級(jí)指令得到及時(shí)落實(shí)執(zhí)行。

3.加強(qiáng)協(xié)調(diào)關(guān)系。酒店分工細(xì),環(huán)節(jié)多,一項(xiàng)工作的完成,有賴于各部門之間的協(xié)調(diào)合作,每周例會(huì)上反復(fù)強(qiáng)調(diào),出現(xiàn)問題,部門之間不得相互責(zé)怪、推搪,要敢于承認(rèn)錯(cuò)誤,多發(fā)現(xiàn)對(duì)方的優(yōu)點(diǎn),搞好協(xié)調(diào),今年大大減少了過去存在的一些脫節(jié)不協(xié)調(diào)的現(xiàn)象。4.提高綜合接待能力。今年,全面抓好服務(wù)規(guī)范,出品質(zhì)量,使接待能力大大提高。在做好各類社團(tuán)宴會(huì)、酒會(huì)、喜宴、自助餐、會(huì)議餐接待的同時(shí),還做好高級(jí)領(lǐng)導(dǎo)和各大公司、酒店的各類型宴會(huì)的接待,如接待了多個(gè)省領(lǐng)導(dǎo)、市長(zhǎng)等等領(lǐng)導(dǎo)。由于酒店裝修典雅大氣、菜品味道可口、服務(wù)不斷提高,使賓客滿意度逐漸提高。

(六)

增強(qiáng)員工效益意識(shí),加強(qiáng)成本控制,節(jié)約費(fèi)用開支。

1.強(qiáng)調(diào)成本控制、節(jié)約費(fèi)用的重要性,增強(qiáng)了員工的效益意識(shí),并要求員工付之行動(dòng)。同時(shí)完善有關(guān)制度,明確責(zé)任,依*制度去加強(qiáng)控制。全年完善了《開關(guān)燈規(guī)定》、《物品領(lǐng)用制度》、《空調(diào)燈光開啟制度》、《各部門交接班檢查制度》、《辦公用品領(lǐng)用制度》、《物品申購(gòu)制度》等。今年全體員工已養(yǎng)成良好的節(jié)約習(xí)慣,合理開閉水閥、氣閥、電器,發(fā)現(xiàn)浪費(fèi)現(xiàn)象,及時(shí)制止。另外,餐飲部、采購(gòu)部、財(cái)務(wù)部、稽核部定期進(jìn)行市場(chǎng)調(diào)查,掌握市場(chǎng)價(jià)格動(dòng)態(tài),及時(shí)調(diào)整原材料的進(jìn)貨價(jià)。2.配合采購(gòu)部拓寬采購(gòu)渠道，目前正在對(duì)武漢采購(gòu)食材成本進(jìn)行核算，爭(zhēng)取在年底前確定。

(七)

廚師隊(duì)伍的優(yōu)化及菜品質(zhì)量控制及更新。

1.根據(jù)客戶滿意度及部門整體工作考慮，對(duì)處事團(tuán)隊(duì)進(jìn)行不斷優(yōu)化，旨在提高出品質(zhì)量。

2.根據(jù)季節(jié)變化，推出新品。(八)

完善勞動(dòng)用工制度和培訓(xùn)制度,提高員工素質(zhì)。

1．嚴(yán)格勞動(dòng)用工制度,餐飲部招聘新員工,符合條件的,擇優(yōu)錄取,不符合條件的,一律拒收,不講情面,保證招工的質(zhì)量。同時(shí),上級(jí)領(lǐng)導(dǎo)深入員工之間,挖掘人才,不斷充實(shí)隊(duì)伍,通過反復(fù)考察,全年提拔主管人,領(lǐng)班人。對(duì)違反酒店規(guī)定的員工,以教育為主,對(duì)屢教不改者,則進(jìn)行處罰解聘。由于勞動(dòng)用工的嚴(yán)格性,員工素質(zhì)較高,辦事效率大大提高。(九)

重視食品衛(wèi)生,抓好安全防火。XXX國(guó)際酒店餐飲部201*年度工作總結(jié)

1.重視食品衛(wèi)生,健全各項(xiàng)食品衛(wèi)生崗位責(zé)任制,成立衛(wèi)生檢查組,明確各分部門衛(wèi)生責(zé)任人。經(jīng)過全體員工的努力,全年未發(fā)現(xiàn)因食品變質(zhì)而引起的中毒事故。2.抓好安全防火工作,成立安全防火領(lǐng)導(dǎo)小組,落實(shí)各分部門安全防火責(zé)任人,認(rèn)真貫徹安全第一,預(yù)防為主的方針,制定安全防火制度,完善安全防火措施,組織員消防培訓(xùn),并進(jìn)行防火器材實(shí)操培訓(xùn)。通過有效的措施,確保了餐飲部各項(xiàng)工作的正常開展和財(cái)產(chǎn)的安全,今年以耒未發(fā)生任何的失火事故。

(十)

星評(píng)準(zhǔn)備工作。

本年度在總經(jīng)理的帶領(lǐng)下，對(duì)星評(píng)標(biāo)準(zhǔn)進(jìn)行了全面學(xué)習(xí)，并對(duì)不達(dá)標(biāo)項(xiàng)進(jìn)行檢查和整改。三、

存在的問題:

1.部分菜出品質(zhì)量有時(shí)不夠穩(wěn)定,如湯類、燕鮑翅類；高檔菜不夠豐富。2.廳面的服務(wù)質(zhì)量還不夠高，員工個(gè)性化服務(wù)欠缺。3.點(diǎn)菜員的技能不夠熟練，客戶關(guān)系方面力度做的不夠4.員工培訓(xùn)力度不強(qiáng)。5.節(jié)能降耗工作不夠完善。

6.對(duì)員工考核沒有形成科學(xué)、合理、有效的考核辦法。

201*年度工作的順利開展，全賴于酒店領(lǐng)導(dǎo)的悉心指導(dǎo)和關(guān)懷，也離不開酒店各兄弟部門的大力支持。新年新希望，希望來年在工作中能得到領(lǐng)導(dǎo)更多的指導(dǎo)和指正，能得到酒店各部門積極的配合和支持。新年新起點(diǎn)，希望在來年能將餐飲管理工作推上一個(gè)新臺(tái)階，使管理更加完善、更加合理、更加科學(xué)。總結(jié)過去，展望未來，在新歷開篇之際，我們餐飲部將繼續(xù)發(fā)揚(yáng)優(yōu)點(diǎn)，改正不足，進(jìn)一步提升管理水平，為打造一支學(xué)習(xí)型的、快樂型的餐飲服務(wù)團(tuán)隊(duì)而努力!

餐飲部201*年12月

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