酒店前臺領班年終總結(jié)
轉(zhuǎn)眼間工作又一年了,根據(jù)經(jīng)理的工作安排,我主要負責酒店前臺的日常運作和酒店的培訓工作,現(xiàn)將201*年度工作情況作總結(jié)匯報。
我深知自己扮演的是一個承上啟下,協(xié)調(diào)左右的角色。每天做的也都是些瑣碎的工作,盡快的理順關系投入到工作中去是我重要的任務,全力配合好經(jīng)理日常工作是我的職責,這就要求我工作意識要強,工作態(tài)度要端正,工作效率要快,力求周全。我每天的職責是:1、落實經(jīng)理下達的各項指示,管理好所屬員工。2、監(jiān)督服務員為客人服務,組織員工現(xiàn)場調(diào)配,確保服務質(zhì)量。3、檢查下屬服務員的儀容儀表、禮節(jié)禮貌、工作態(tài)度,并帶領下屬員工做好衛(wèi)生清潔,嚴格記錄本班員工考勤。4、負責服務所需的物品領用,填寫領用單交保管。5、每日開好班前例會,傳達本店及各部門的指示及通知,總結(jié)上個班次工作情況及注意事項,提出各崗位的服務要求。6、對所屬區(qū)域的設備設施經(jīng)常檢查,確保經(jīng)營區(qū)的設施、設備保證良好的狀態(tài)。
我們的服務就是體現(xiàn)在人性化服務,要精益求精,為客人營造出一種在家的感覺。我現(xiàn)所擁有的經(jīng)驗還較少,前面還有很多的東西要等著我學習。工作中有時也難免會出現(xiàn)失誤之處,出現(xiàn)的問題我會引以為戒,在今后的工作中要再接再厲。
擴展閱讀:酒店前臺領班工作總結(jié)
酒店前臺領班工作總結(jié)
Respectableeverybodyleads:Goodinthemorning!IcallXxx,itisanemployeeofantechamberministrytotalstage.Passedbusinessandenrichweweregreeted201*brand-newandbefullofahope201*.Thestationisheremyriadofmydeepfeeling,canattendthespeechoffirst-classstaff,oftheregardhighlythatrepresentedaleadernotonlyandcolleagueapprobatetheaffirmationthatalsoreflectedeverybodytogoupinworkingabilitytome,againIshouldthankleaderandcolleaguetotrusttomine,thankeverybody!Byjustcameastaffwhentheguildhallgrowsforaforeman,themycandeeppositionthatrealisesofpromotionismenotjust,thecolleaguealsoistheresponsibilityontheleaderexpectationtomeandhimshoulder.Theateveryturninwantingtowanttoworkingnamelywhengoodforemanmakesthemodelofemployee,thecolleaguewantstobeabletoarousetheenthusiasmofworkinthesameplacing,giveattheirsufficientcredit.Iambeingdonesojustabout,accumulatedetailexperienceslowly,amongthejobthatiswithoutreservationtoapplyme,improvethelevelofmanagementofoneself.Awhenserveasaguildhall,Ichangethesmileofguestpersonsatisfactionwiththeenthusiasmofhundredandconsiderateservice.Althoughmyjobisveryaverage,butIneverbecauseitiscommonandforgopursuit.BecauseIamhelpingotherseveryday,guestservesfromwhatsatisfactiongetshere,Ialsogotsatisfactionfrominsidetheeyesofguestsatisfaction,findjoy.Regardtotalstageasforeman,Iwanttobemixedwhenthereceptionofverytotalstagenotjustreceivesilver,theofficestaffofministryofevenresponsibleantechamberworks,ofarticleofresponsibleantechamberministrygetwithreachcustodial,checkonworkattendancetowait.RegardtheXiaoguanofantechamberministryasthehome,Ialwaysabidebyarticlemanagementfieldthetenetoftheguildhall--managingexpenditure,controlgoodcost.Formanagingcharge,controlgoodofficearticlesforuse,smalltogetwithcoreofapenIaskwitholdchangenew.Ioftenremindantechamberministryeachstaffscopywiththewhitepaperthathasusedonesideinteriorusesadata.Iseedownstagegreetingcardisone-timeusetremendouswaste,putforwardnewertowhatreclaimwelcomecardactivelytobeabletobeusedcircularlytothemanager,gotamanageragree.Passthesecontrol,achieveforthehotelclosemakethecontributionwithantechamberdueministry.OfarticlekeepIcanaccomplishconformtoofaccountotherpeople.Respectofcheckonworkattendance,Iholdtoeverydaybepracticalandrealisticdelimitscheckonworkattendance,reportcheckonworkattendanceintimeeverymonths,thosewhomakesurethebranchworksisnormalmove.Givealead:IfIenterintoanelectioncontest,wentuptodayfirst-classstaff,Iwillbeveryglad,butwon’tproud,itcanlashonlymyceaselessprogress,dotheworkweller.IfIdidnotenterintoanelectioncontest,goupIalsowon’tcrestfallen,Iammetmorehard,perfectoneselffurther.Finally,Ithankahoteltoleadtheeducationtomeandsupportagain!Thank!
FM201*|PES201*|FIFA
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